Faq

Home / Faq

Frequently Asked Questions

  • 1

    What are your packaging standard?

    Our brand boxes, Neutral, or customized boxes are available. If your quantity is more than 2000pcs we will help you to design for a fee. Export standard packaging will help to prefect protect goods in your hand.
  • 2

    How you can guarantee quality?

    All products are manufactured under TS 16949 Quality Manager Certification and tested before shipment. Quality control from material to finish.
  • 3

    What are you producing?

    Specialized in the field of trailer truck brake parts, production of automotive brake manual and automatic adjusters, brake chambers, brake expanders, air hoses, and brake valves …..Besides, you can ask me everything about another product, we have long business experiences that we understand and clearly, our market, So that I will help you find out the good supplier that meets your requirement.
  • 4

    Are you trading or a factory?

    We are a factory. We also have another trading company to meet our customers about the flexible export requirement.
  • 5

    What's the MOQ?

    Flexible requirement about MOQ, I will have a solution for you, we also accept mixed orders or sample orders.
  • 6

    May I have your sample?

    Yes, of course, we can provide you one sample in fee, but please help to pay for freight cost, when you have normal order, this fee will be deducted from your order amount.
  • 7

    Why should we buy from your company, not other suppliers?

    We keep good quality and competitive prices to ensure our customers benefit. All our products testing before shipment. Tiean has been proactive provide you with better quality, more efficient, more reliable solutions for over 20 years of experience.
  • 8

    What are the payment term?

    Many kinds of payment terms are available: T/T, Cash, Alipay, Paypal, Western Union…30% in advance and 70% before shipment.
  • 9

    What is your terms of delivery?

    Many kinds of delivery terms are available: EXW, FOB, CIF, Door to door.
  • 10

    What's the delivery time?

    Generally, goods will be sent around 20-30 days. Stock goods will be sent within 7 days once we receive payment.
  • 11

    What' s our loading port?

    Ningbo Port and ShangHai Port are convenient. Yiwu is also very near to us.
  • 12

    Wonder if you accept small orders?

    We fully accept small orders for checking quality. Besides, we also find a way to down your freight cost. We always have a good solution to meet your.
  • 13

    How I can find the product I need ?

    Only a call or double click to contact us. Our professional sales managers are ready to follow all your inquires with regard to our products. All our sales personnel are equipped with the necessary knowledge and skill to ensure smooth conversation.